Corona Virus Update 09/04/2020
As you are aware, we are all facing exceptional circumstances. As an online lighting supplier and tight-knit team, we are balancing our desire to keep all of you supported with our reliable service, as always, and the safety and well being of our team and families.
At present with the exception of 'Sign Light' orders we are fully operational so you can tell exactly what service level to expect from us as this situation plays out.
With regards to our Sign Light category we have been notified by the manufacturer that they are closing and issuing a 3 week lock down on all orders and production until Monday the 20th April, unless the Government continues to do so.
Ecommerce traffic is predicted to raise as people turn to online shopping over going out and we cannot be sure how our team and our supply chain may be affected so as the Director who appreciates the challenges we are all facing, and the importance of continuing to provide our service to our customers, I would like to encourage you to place an order that covers your current outdoor lighting needs as soon as possible to avoid any disruption over the coming weeks. Rest assured that should our supply chain run low on stock we will endeavour to full-fill your order requirements as soon as possible with no-extra charge or help you to find a replacement product from our range or via other supply chains.
Also delivery timescales could soon be stretched due to staff shortages and availability of courier resources, but we will of course keep you informed of this So please bear with us as this situation unfolds.
Aside from the above business-continuity message I would also like to wish each and every one of you and your families the best of luck through this challenging time – and do our best to support everyone around us.
Thank you for your business and kindest regards