EXTERIOR LIGHTS UK LIMITED - TERMS & CONDITIONS
Use of this site Please
read this page carefully before using this web site. Do not use this site if
you do not agree with any Terms and Conditions listed. Use of this site
signifies compliance with these Terms and Conditions. Exterior Lights UK Ltd
allows you to download designated electronic information at
this site, i.e. product information. You may not modify the Exterior Lights UK Ltd information obtained on this site in any way or reproduce or publicly
display, transmit or
distribute or otherwise use Exterior Lights UK Ltd information for any
commercial purpose. For purposes of these Terms and Conditions,
any use of the
Exterior Lights UK Ltd information on any other web site or networked computer
environment for any purpose is prohibited without the
express written permission of Exterior Lights UK Ltd.
2. Information on the website Whilst every effort is made to update the information contained on this website, neither Exterior Lights UK Ltd nor any third party
or data or content provider make any representations or
warranties, whether express, implied in law or residual, as to the sequence,
or reliability of information, opinions, research
information, data and/ or content contained on the website (including but not
limited to any information which
may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Exterior Lights UK Ltd reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall
be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on
the information contained on this website at your own risk.
3. Specific Use You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify
Exterior Lights UK Ltd against any loss, liability, damage or expense of whatever nature which Exterior Lights UK Ltd or any third party may suffer which is
caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
4. Supply of goods All goods supplied by Exterior Lights UK Ltd are sold only upon the following conditions. The placing of an order and payment for any
such goods on the website. All descriptions, illustrations,
drawings, dimensions, weights, measures, specifications, standards of
performance or other
descriptive matter or pre-contractual statements are
approximate only and shall not form part of the contract. Our record of any
order placed by you verbally
shall be conclusive as to the type and quantity of product and the point and date of delivery.
Validity All orders placed on
the website are subject to validity checks and upon successful order submission
will be subject to written confirmation by
Exterior Lights UK Ltd at the time
of acceptance. All goods are offered subject to their being available upon
receipt of order, although verification of stock
levels will be made after the order is placed, and stock levels will change day to day dependant upon demand. This can affect delivery timescales.
otherwise specified, the price quoted includes delivery to any premises
specified by you within England,
Scotland, Wales and Northern Ireland. The risk in all
goods passes to you when they first enter those premises. We reserve the right
to choose the method of transport, to charge for specific next
and to charge you with all manufacturers’ carriage charges for special items
and a minimum carriage charge of £6. inc VAT for orders under the value of £180 inc VAT.
7. Delivery Times Time for delivery shall not be of the essence of the contract. Any dates or times for delivery are subject to stock availability and are subject
manufacturers’ or suppliers’ delivery promises which we pass on to you in good
faith. For the avoidance of doubt such delivery on such date or time
accordingly no liability shall be accepted by Exterior Lights UK Ltd for any claim by you or any third party for
direct or consequential loss or damage
arising from delay in delivery.
you give us written notice within 7 days from the date of delivery that the
goods are not in conformity with the contract, you are deemed
to have accepted the goods.
9. Items ordered in error or no longer required
9.1. All items are covered under the United Kingdom Distance Selling
Regulations. The suppliers of Exterior Lights UK Ltd will accept
returns of standard saleable goods as long as you have notified us in writing
within 14 days of receiving the goods. Once we have
received notification that
you would like to make a return we will review the request and confirm our
consent to do so.
However, the LV Made to order fittings are manufactured to order and therefore we will not accept returns of them if more than four.
All goods need to be returned to the suppliers of Exterior Lights
UK Ltd and are subject to a 25% handling and restocking fee and must be
returned within 28 days of receipt of delivery.
Once Exterior Lights UK Ltd have given
consent to return an item we will issue you with a returns authorisation
number. The returns number is then
valid for a period of 7 days from the date of issue and must be noted on all return paperwork.
All goods must be returned to the suppliers of Exterior
Lights UK Ltd at your cost, carriage paid and appropriately insured.
9.5. Any goods returned by you must be unused, unmarked, in their original packaging and suitable for resale. This will be reviewed upon receipt of the goods.
9.6. Provided the above has been complied with, Exterior Lights UK Ltd will refund you the price of the goods paid less a 25% handling and restocking charge.
9.7. Should you wish to return a special order item, or non standard item, please contact Exterior Lights UK Ltd on 01689 606342.
9.8. The maximum amount of time you can hold onto the unwanted goods is 28 days from receipt of delivery. After that time you will not be able to return
the goods for a refund.
10. Goods damaged in transit or incorrectly supplied items
10.1 Please ensure you examine goods promptly. If any goods have arrived damaged in transit or have been incorrectly shipped by our supplier or are faulty
you must notify Exterior Lights UK Ltd in writing within 48 hours from the date of your delivery.
receipt of your notification Exterior Lights UK Ltd will issue you with a
returns number authorising the return of the goods. This returns
number is valid for a period of 7 days from the date of issue.
10.3 You will be required to return the goods at your cost, carriage paid and appropriately insured. Please obtain proof of posting or send the item
with a tracking number as Exterior Lights UK Ltd cannot accept responsibility for goods lost in transit.
return goods unused, unmarked and in their original packaging. and within 28 days of delivery.
10.5 Provided these items have been complied with Exterior Lights UK Ltd, subject to our Terms and conditions, refund to you all reasonable costs incurred
by you in returning such goods and will either rectify or replace such goods free of charge.
11 Faulty Goods
Please notify Exterior Lights UK Ltd in
writing within 7 days of the date of your delivery of any goods arrived that
area defective through faulty
material or factory workmanship.
Goods must be returned to the suppliers of Exterior
Lights UK Ltd without any attempt having been made by you or any other person to rectify,
dismantle or alter such goods.
11.3 If within the 12 month warranty a light fitting fails, we may ask for evidence of the failure and photographs of the
failed items. This information is
provided to our supplier and based on the information provided our supplier may request
the items returned to them and to be tested to determine
the fault and whether it relates to the light fitting or due to
the installation. Where testing is applicable the product can take up to 6 weeks from receipt
of delivery with our supplier
to be tested and reports produced. This is primarily due to products supplied by our German supplier and the time frame
dictated by them. The report will determine whether the fault was caused by the fitting or caused by the installation and if the fault was as a result
of the installation any costs for replacement fittings must be borne by the customer. Any refunds sanctioned by Exterior Lights UK Ltd will only be made once the agreed goods have been returned to their suppliers.Once the return is authorised, the goods must be received by our supplier within 14 days.
12. Prices. All goods are sold subject to the prices and
any relevant discounts ruling at the time of delivery. Exterior Lights UK Ltd prices,
and Conditions of Sale may be altered at any time without notice.
All discounts and prices are calculated
upon a ‘whole order’ or ‘majority
of the order’ basis. If, when placing your order you select only certain items or reduced quantities are specified, Exterior Lights UK Ltd
must reserve the right to review the discounts and prices at which such orders are accepted.
13. Payment Payment in full will be due at the time of placing the order. Exterior Lights UK Ltd’s payment system uses a Secure Payment gateway.
14. Performance It is your responsibility to determine that the goods are sufficient and suitable for the purpose to which they are to be put. Exterior Lights UK
Ltd cannot accept any
responsibility either in respect of the installation of any goods or as to the
ultimate performance of any product in
which the goods may be installed. Exterior
Lights UK Ltd shall in no
way be liable for any direct or consequential damage, loss or
expense arising from any defect or inefficiency caused by the manner in which the goods are used. The fittings have a 12 month warranty as standard.
15. Termination Exterior Lights UK may without prejudice to our other rights and remedies determine the contract or any unfulfilled part of it or
withhold further deliveries or
make partial deliveries if:-
(a) You fail to make payment under this or any other contract between us;
(b) You purport to cancel or suspend, or commit any breach of, this or any other contract between us;
(c) You become insolvent or make any composition with your creditors or have a receiver appointed of all of any part of your undertaking or assets or go
into liquidation (save for the purposes of Amalgamation or reconstruction) and we shall be entitled to recover from you all our loss including any
loss of profit or loss on re-sale.
Director Miss Joy McAllister.
Registered Company Name: Exterior Lights UK Limited.
Registered Address: P.O. Box 794, Orpington, Kent. BR6 1FB.
Telephone No. 01689 606342. Fax No. 0870 874 1250.
Company Registration No. 8249488